Fitbit Platform Developer and User Data Policy

Last revised on August 29, 2022
Effective as of August 16, 2022

Fitbit Platform Developer Principles

As a developer of health and fitness applications and services, you often collect and manage sensitive user information like health and fitness data. Keep these key principles in mind:

Protect users' privacy: Don't use any Fitbit user data for prohibited uses, like selling or using user data for advertising purposes.
Be transparent: Accurately represent and explain to users what data you will collect, why you will collect it, and how you will use it.
Respect users' wishes: Honor user requests to delete their data.
Secure user data: Handle all user data securely and demonstrate you adhere to certain security practices.
Request appropriate permissions: Don't request access to data that you don't need to provide the primary features of your application or service.

Fitbit Platform Policies

The policy below, as well as the Fitbit Platform Terms of Service, Fitbit Terms of Service, and Fitbit Privacy Policy govern the use of and access to the Fitbit Platform, including the Fitbit APIs, Fitbit Developer Tools, and Fitbit Data. You must also comply with all applicable laws and regulations. In the event of a conflict between this policy or any other terms with regard to the Fitbit Platform or accessing Fitbit Data, this Platform Developer and User Data Policy controls.

Please check back from time to time as these policies are occasionally updated. It is your responsibility to monitor and ensure your compliance with these conditions on a regular basis. If, at any time, you cannot meet these conditions (or if there is a significant risk that you will not be able to meet them), you must immediately stop using our services. We reserve the right to suspend and/or terminate access to our services if you do not comply with this policy.

Appropriate Access to and Use of the Fitbit Platform

Requests to access Fitbit Data must be clear and understandable. Fitbit APIs and Developer Tools may only be used in accordance with the applicable policies, terms and conditions, and for approved use cases as set forth in this Policy. This means you may only request access to permissions when your application or service meets one of the approved use cases.

Approved use cases for access to permissions are:

Applications or services with one or more features to benefit users' health and fitness via a user interface allowing users to directly journal, report, monitor, and/or analyze their physical activity, sleep, mental well-being, nutrition, health measurements, physical descriptions, and/or other health or fitness-related descriptions and measurements.
Applications or services with one or more features to benefit users' health and fitness via a user interface allowing users to sync their physical activity, sleep, mental well-being, nutrition, health measurements, physical descriptions, and/or other health or fitness-related descriptions and measurements.

Limited Uses of User Data

Upon accessing Fitbit APIs or Developer Tools for an appropriate use, your use of the data obtained must comply with the below requirements. These requirements apply to all restricted permissions, the raw data obtained from Fitbit APIs or Developer Tools, and data aggregated, anonymized, de-identified, or derived from the raw data.

Limit your use of user data to providing or improving your appropriate use case or features that are visible and prominent in the requesting application's user interface.
Only transfer user data to third parties:
1. To provide or improve your appropriate use case or features that are clear from the requesting application's user interface and only with the user’s consent;
2. If necessary for security purposes (for example, investigating abuse);
3. To comply with applicable laws and/or regulations; or,
4. As part of a merger, acquisition or sale of assets of the developer after obtaining explicit prior consent from the user.
Do not allow humans to read user data, unless:
1. The user's explicit consent to read specific data is obtained;
2. It’s necessary for security purposes (for example, investigating abuse);
3. To comply with applicable laws; or,
4. The data (including derivations) is aggregated and anonymized and used for internal operations in accordance with applicable privacy and other jurisdictional legal requirements.

All other transfers, uses, or sale of user data is completely prohibited, including:

Transferring or selling user data to third parties like advertising platforms, data brokers, or any information resellers even if aggregated or anonymized
Transferring, selling, or using user data for serving ads, including personalized or interest-based advertising.
Transferring, selling, or using user data to determine credit-worthiness or for lending purposes.
Transferring, selling, or using the user data with any product or service that may qualify as a medical device pursuant to Section 201(h) of the Federal Food Drug & Cosmetic Act if the user data will be used by the medical device to perform its regulated function.
Transferring, selling, or using user data for any purpose or in any manner involving Protected Health Information (as defined by HIPAA) unless you receive prior written approval to such use from Fitbit.

Access to Fitbit APIs or Developer Tools may not be used in violation of this Policy or other applicable Fitbit terms and conditions or policies, including for the following purposes:

Do not use Fitbit APIs or Developer Tools to sell information to third parties, such as advertising platforms, data brokers, or any information resellers, even if aggregated or anonymized.
Do not disclose information obtained through Fitbit APIs or Developer Tools to third parties in violation of this Policy, including the Limited Uses of User Data section.
Do not use Fitbit APIs or Developer Tools for applications, services, or features designed to collect or combine user data for human subjects research, medical research, or any other similar research overseen by an Institutional Research Board or Ethics Commission unless you agree to abide by the Fitbit Web API Health Research Policy in conducting such research.
Do not use Fitbit APIs or Developer Tools for any purpose or in any manner involving Protected Health Information, as defined by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) unless you receive prior written approval to such use from Fitbit.
Do not use Fitbit APIs or Developer Tools with any product or service that may qualify as a medical device pursuant to Section 201(h) of the Federal Food Drug & Cosmetic Act if the user data will be used by the medical device to perform its regulated function.
Do not use Fitbit APIs or Developer Tools in developing, or for incorporation into, applications, environments or activities where the use or failure of the Fitbit APIs or Developer Tools could reasonably be expected to lead to death, personal injury, or environmental or property damage (such as the creation or operation of nuclear facilities, air traffic control, life support systems, or weaponry).

Apps and clockfaces within the App Gallery must also adhere to the Fitbit App Gallery Guidelines. The above is a non-exhaustive list of use cases for which Fitbit does not permit access to Fitbit APIs or Developer Tools.

An affirmative statement that your use of the data complies with the Limited Use restrictions must be disclosed in your application or on a website belonging to your web-service or application; for example, a link on a homepage to a dedicated page or privacy policy noting: “The use of information received from Fitbit APIs and/or Developer Tools will adhere to the Fitbit Platform Developer and User Data Policy, including the Limited Use requirements.”

Minimum Scope Required for Access to Fitbit APIs and Fitbit Developer Tools

You may only request access to permissions that are critical to implementing your application or service's functionality. This means:

Don't request access to information that you don't need. Only request access to the permissions necessary to implement your product's features or services. If your product does not require access to specific permissions, then you must not request access to those permissions.

Transparent and Accurate Notice and Control

Fitbit APIs and Developer Tools handle health and fitness data, which includes personal and sensitive information. All applications and services must contain a privacy policy, which must comprehensively disclose how your application or service collects, uses, and shares user data. This includes the specific parties to which any user data is shared, how you use the data, how you store and secure the data, and what happens to the data when an account is deactivated and/or deleted.

Applications and services must also request access to user data in context (via incremental auth when possible), so that users better understand what data will be provided, why you need the data, and how the data will be used. In addition to the requirements under applicable law, you must also adhere to the following requirements:

You must provide a disclosure of your data access, collection, use, and sharing. The disclosure:
1. Must accurately represent the identity of the application or service that seeks access to user data;
2. Must be within the application itself if application-based or in a separate dialog window if web-based;
3. Must be displayed in the normal usage of the application if application-based or website if web-based and not require the user to navigate into a menu or settings;
4. Must provide clear and accurate information explaining the types of data being accessed, requested, and/or collected;
5. Must explain how the data will be used and/or shared: if you request data for one reason, but the data will also be utilized for a secondary purpose, you must notify users of both use cases;
6. Cannot be placed only in a privacy policy or terms of service; and,
7. Cannot be included with other disclosures unrelated to personal and sensitive data collection.
Your disclosure must accompany and immediately precede a request for user consent. You must not begin collection prior to obtaining affirmative consent. The request for consent:
1. Must present the consent dialog in a clear and unambiguous way;
2. Must require affirmative user action (for example, tap to accept, tick a check-box, a verbal command, etc.) in order to accept;
3. Must not interpret navigation away from the disclosure (including tapping away or pressing the back or home button) as consent; and,
4. Must not utilize auto-dismissing or expiring messages.
You must provide user help documentation that explains how users can manage and delete their data from your app.

Secure Data Handling

You must handle all user data securely. Take reasonable and appropriate steps to protect all applications or systems that make use of Fitbit APIs and Developer Tools against unauthorized or unlawful access, use, destruction, loss, alteration, or disclosure.

Recommended security practices include implementing and maintaining an Information Security Management System such as outlined in ISO/IEC 27001 and ensuring your application or web service is robust and free from common security issues as set out by the OWASP Top 10.

Required security measures include:

Using an industry accepted encryption standard to encrypt user data that is:
1. Stored on portable devices or portable electronic media;
2. Maintained outside of Fitbit’s or your systems;
3. Transferred across any external network not solely managed by you; and,
4. At rest on your systems.
Transmitting data using secure modern protocols (for example, over HTTPS).
Keeping user data and credentials, specifically tokens such as OAuth access and refresh tokens, encrypted at rest.
Ensuring keys and key material are managed appropriately, such as stored in a hardware security module or equivalent-strength key management system.

Depending on the API being accessed and number of user grants or users, we will require that your application or service undergo a periodic security assessment and obtain a Letter of Assessment from a Fitbit-designated third party if your product transfers data off the user's own device.

You agree to promptly notify Fitbit at security@fitbit.com of any known or suspected unauthorized access to your systems, networks, accounts, or other locations where Fitbit Data is stored (“Security Breach”). You agree to cooperate fully with Fitbit to correct any known or suspected Security Breach, and in any such event, to notify Fitbit at security@fitbit.com before you make any public statements regarding any known or suspected Security Breach.

Google / Fitbit Commitments to the European Commission

There are escalation tools available to API users as part of the Google / Fitbit Commitments to the European Commission where API users’ access to the Fitbit Web API is either denied or revoked in violation of the Google / Fitbit Commitments.

If you wish to escalate an issue to the Monitoring Trustee, you can contact them at trustee.services@ing.com.

Please refer to the Google / Fitbit Commitments to the European Commission for more information, including:

Web API Access Commitment described in Section (A.2)(7)&(8)
Fast Track Dispute Resolution Procedure described in Annex 5

Help Center Article

Please refer to the Platform Developer and User Data Policy help center article for more information.