Contact Us
We offer several places where the developer community can get help with the Fitbit products. Below are the available options.
Resources
Converting your Fitbit user ID to a Google user ID
Important update: To ensure you can continue to use dev.fitbit.com and keep your third-party apps for Fitbit devices running smoothly, you’ll need to transition your login to a Google Account.
If you don’t make the move, you’ll lose access to the developer site, and unfortunately, any third-party apps you’ve created will be deleted.
Please see our blog post for more detail.
If you have problems moving your Fitbit account to a Google account, please contact our main customer support team. If you need to have your application(s) manually transferred to your Google Account, please contact the Web API Support team through Issue Tracker.
Web API Troubleshooting Guide
The Web API Troubleshooting Guide is available to help with debugging common problems developers experience while using the Fitbit Web APIs. The guide provides common error code and suggestions on how to resolve the errors.
Fitbit Status
For wide-spread issues or maintenance periods, we recommend subscribing to Fitbit status page. Fitbit Status will send a RSS message when the page is updated. You can use your favorite RSS reader. The Fitbit Web API and Partner Engineering team uses the RSS Feed Reader chrome extension.
Intraday Data
For more information on accessing the Intraday data set, see Intraday.
Demo Accounts
For more information in requesting demo accounts for research and clinical use cases, see Demo Accounts.
Devices and Mobile Application Support
The Fitbit devices and mobile applications are supported through our main customer support team. You can contact them at https://support.google.com/fitbit.
Need help finding the answer?
Community Support
The Web API Community Forum is the place to get help from the Fitbit Web API and Partner Engineering team and other third-party developers. This is the best location for questions that do not involve sensitive data, requests for sample code or help with programming concepts.
Private Support
Issue Tracker is how you can have discussions that might include providing us sensitive or PII data. Log in with your Google account (does not need to be a gmail address).
Newsletter
We're excited to offer our quarterly Health & Fitness Google Developer Newsletter where you get can the latest news and updates. To subscribe, click here.
