Contact Us
We offer several places where the developer community can get help with the Fitbit products. Below are the available options.
Resources
Converting your Fitbit user ID to a Google user ID
Fitbit has been advertising that all legacy Fitbit accounts will no longer
be supported and they need to be moved to a supported Google Account by 2026.
After which time, your legacy Fitbit account will be deleted and your data
will be lost, including any applications registered at https://dev.fitbit.com.
All Fitbit users sharing their data with your application will need to move their account for your application to continue to receive their data. We are making our best attempt to reach out to all Fitbit users of this change. Keep in mind, Google Workspace accounts are not supported with Fitbit.
The instructions for moving your Fitbit account can be found in the help article How to move a Fitbit Account to a Google Account.
When you migrate your account, all associated applications will be automatically transferred to your Google account. We recommend to verify this by signing into your Google account at https://dev.fitbit.com/apps.
If you have problems moving your Fitbit account to a Google account, please contact our main customer support team. If you need to have your application(s) manually transferred to your Google Account, please contact the Web API Support team through Issue Tracker.
Web API Troubleshooting Guide
The Web API Troubleshooting Guide is available to help with debugging common problems developers experience while using the Fitbit Web APIs. The guide provides common error code and suggestions on how to resolve the errors.
Fitbit Status
For wide-spread issues or maintenance periods, we recommend subscribing to Fitbit status page. Fitbit Status will send a RSS message when the page is updated. You can use your favorite RSS reader. The Fitbit Web API and Partner Engineering team uses the RSS Feed Reader chrome extension.
Intraday Data
For more information on accessing the Intraday data set, see Intraday.
Demo Accounts
For more information in requesting demo accounts for research and clinical use cases, see Demo Accounts.
Devices and Mobile Application Support
The Fitbit devices and mobile applications are supported through our main customer support team. You can contact them at https://support.google.com/fitbit.
Need help finding the answer?
Community Support
The Web API Community Forum is the place to get help from the Fitbit Web API and Partner Engineering team and other third-party developers. This is the best location for questions that do not involve sensitive data, requests for sample code or help with programming concepts.
Private Support
Issue Tracker is how you can have discussions that might include providing us sensitive or PII data. Log in with your Google account (does not need to be a gmail address).
Newsletter
We're excited to offer our quarterly Health & Fitness Google Developer Newsletter where you get can the latest news and updates. To subscribe, click here.
